Compliance

Accessibility statement: template and step-by-step writing guide

What a statement must contain, why it is often mandatory and how to keep it honestly up to date.

The accessibility statement is a public document that reports the accessibility status of your service. It is often required by regulation and, above all, it builds trust.

What it must contain

• The conformance status: full, partial or non-conformant, against the standard applied.
• The list of known non-accessible content.
• The reference standard (WCAG 2.2 AA, EN 301 549).
• A contact channel to report a problem and request an alternative.
• The means of redress, which vary by country.

Why honesty is the best strategy

Declaring full conformance while problems remain exposes you. An honest statement, which acknowledges gaps and describes the remediation plan, is both faithful to the spirit of the text and reassuring for your users.

Keeping it up to date

A statement is not set in stone. With every site change, it must reflect the real state. This is why a regular audit and automatic monitoring are valuable: they flag regressions before they become a problem.

Inclaria generates a statement from a full site audit, then helps you maintain it as the site evolves.