Industry

Banking and finance

Consumer banking services are named in the EAA. Accounts, payments and apps must be usable by everyone.

The EAA explicitly names consumer banking services. This covers websites, customer areas and mobile apps.

Sector-specific stakes

• Authentication and security: accessible steps, alternatives to purely visual mechanisms.
• Statements and documents: formats readable by assistive technologies.
• Transfers and payments: robust forms, clear confirmation, no blocking time limits.
• Mobile apps: sufficient touch targets, screen-reader compatibility.

Priority

Trust is central in finance. An accessibility process documented by an honest statement strengthens that trust and reduces risk.